Order Processing
Orders are generally processed within 1–3 business days after being placed.
Business days do not include weekends or holidays.
During product launches, limited drops, promotions, holidays, or periods of high order volume, processing times may be longer.
Shipping Area
Crime Studios currently ships within the United States only.
International shipping is not currently available but may be introduced in the future.
Shipping Carriers
Orders are generally shipped through:
- USPS
- UPS
The carrier used may vary depending on the destination, order, and shipping service selected.
Shipping Rates
Shipping costs are normally calculated at checkout based on the order and destination.
Crime Studios may occasionally offer free shipping as part of selected promotions, product launches, or special offers.
When available, any free-shipping offer and its conditions will be displayed at the time of purchase.
Estimated Delivery
After an order has been processed and shipped, delivery generally takes approximately:
4–7 business days
Delivery times are estimates and may vary depending on the customer's location, shipping carrier, weather, holidays, carrier delays, or other circumstances outside the control of Crime Studios.
Please note that processing time and shipping time are separate.
Tracking
When tracking information is available, customers will receive shipping confirmation through the contact information provided during checkout.
Once a package has been transferred to the shipping carrier, carrier tracking information should be used for the latest delivery updates.
Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Crime Studios cannot guarantee that shipping information can be changed after an order has been submitted.
If you notice an issue with your shipping information, contact us as soon as possible at:
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact us within 3 days of delivery.
Please refer to our Returns Policy for complete instructions.